THAT is how long I was on the phone with Dell about my computer JUST a few minutes ago!!! My comp was fine yesterday and today when I turned it on, it said "windows could not be opened due to a missing or corrupt file...windows/system32/config/..." OK, when I called dell, I was transferred FIVE times. five diff people asked me my name, then for the express service code, then the problem and so I read the screen to them word for word, ALL FIVE OF THEM, and all five said that they would transfer me to tech support!! HELLO...I THOUGHT that was what I called to begin with! anyway, they say they are going to transfer me and that "for future reference, for quicker service, next time you have a problem to call 1800-624-9896 and key in your express service code..." WELL THAT'S WHAT I DID WHEN I INITIALLY CALLED!!! and I told all FIVE of them that too and ALL FIVE had the same speech about calling the right 1800 # and putting in the code,etc. so WHY then OH WHY was I transferred BACK to FOUR OTHER PEOPLE who told me the EXACT SAME EFFIN THING!!!!! THANK GOD that the fifth person assured me that she would get me to tech support cuz if I had to explain the problem ONE MO' TIME.....anyway, as you can see, 69 minutes later, it's fixed and I'm back online!
while I was on the phone with dell, my son gave me the mail and you'll NEVER believe what I got, or what David got....a letter saying that his "check" would be here by 5-23. and in the same breath I opened the next letter AND IT WAS THE FRIGGIN ACTUAL CHECK!!!! how screwed up is that shit??? alas, mine has still yet to come...letter or check!!