Do's and Don't for Calling Call Centers
Just thought I'd give a few tips for those who call call centers for service and support.....
1. Talk in a clear voice, don't mumble, and for god's sake turn the TV or Radio down!
2. If you're using a cell phone find a place with good reception and stay there; or if you are driving PLEASE close your friggin windows!
3. Don't eat while talking to us, its hard to understand you while you're stuffing your bloated face.
4. Do your bowel movements after you've hung up, we really don't wanna hear that. And for the love of god eat more fiber!
5. Do us all a favor have a piece of paper and pen handy BEFORE you call, we don't have the time for you to search hi and low for a pen. We have other people waiting for our help too, the world doesn't revolve around your grouchy arse.
6. Calling and giving an attitiude to someone who can help you isn't wise, think it about. *Slap* You shoulda had a V8.
7. PAY ATTENTION! Yes, you! I know you have a short attention span, I can't help if you're not working with me.
8. We can only do what our employers tell us, you can act like a two year old and throw a fit if you like, but nothing will change. Oh, and by the way nice example to set for your real two year old, for real.
9. Cursing me out will only earn you a place on hold, its a nice place called Limbo Land, good luck finding your way out!
10. I am married, I'm not your honey, sweetie, baby, stud, etc., please stop calling me by those names or I just might have a name or two to call you.
11. If we tell you we'll call you back in half an hour, do not call back 5 minutes later asking when we'll call. GET A WATCH "PAL".
12. When we place you on hold its usually because other people have called before you, stay on line the and we will take calls in the order they come in. If you hang up and call back you just put yourself back at the end of the line, moron.
13. Don't call an hour after the office closes and expect service from one of our technicians. I don't care if you are a personal friend of the company owner, no means no jerk off, now go away.
14. The operators here all have the same instructions, we're all going to give the same answers. Got that Spunky?
15. I'm sorry that we had to ask you to spell your name, but people seem to go out thier way to spell thier kids names in whatever crazy way they can. Amy, for example, can be spelled Amy, Ami, Amii, Ame, or Amie.
Comments
<p>I totally understand ...
I totally understand all them ESP. #13, but in another context. we have a sign OUTSIDE the door the clearly states NOT ACCEPTING APPLICATIONS. well it is to the right of the door at eye level on the side of the door where it opens, BUT I guess that's not good enough for these people. SO we have a glass window inside where people can ring a buzzer for help or for visitors. I HAD to make a sign on the computer and put another sign there cuz it NEVER fails that some dickwad would ask for an application. and I hate to be rude but we're very busy sometimes and to get up and waste time answering something that was already explained from the sign is aggravating. so I made another sign, like I said, and this time put that we are NOT hiring and NOT accepting applications at this time. WELL, wouldn't you know that we STILL get some, not many, but a few asking for an application and I am forced to point to not only the sign IN FRONT of them but also the sign outside the door, and they say...OH, I didn't SEE IT!!??
and the other ones we get say...I noticed your sign, but when do you think you WILL start hiring??!! GIMME A BREAK!!!! EVER HEARD OF A PHONE TO CALL AND ASK WHEN THEY'RE HIRING??!!
and kinda in line with #13 like you said...just today someone came in and said that so and so worked there and sent him there to fill out an app. well, first of all, I DON'T know so and so (we have over 100 employees!!), second of all, we're STILL not accepting them and THIRD, unless you said the name of one of the managers who TOLD you to come and fill one out, you AIN'T getting one.
and WHY today I answered the phone and here went the conversation...
Me: Bunny Bread
him: yeah, hi, did someone call me from there?
Me: um, I don't know who you are AND I DON'T know who called you!
( I'm normally NOT this sassy but I had to go there this time!)
him: oh sorry, I'm...wait where did I call again...
me: BUNNY BREAD (MORON...in my head I said)
him: oh wait I think I know..thanks, it's ok, nevermind.
I REALLY HATE caller id for THAT reason! at least one time someone called me and when I answered he realized where he called and he said oh, so I guess you would have NO idea who called me huh? and I said NOPE!
I get those calls ...
I get those calls occasionally, dawn. Someone calls and says, "someone just called me." I always reply with the, "Do you know anyone that works for SunGard?" 99% of the time they reply with a "no." So....obviously it was a wrong number. Sheesh!
I got a call from a ...
I got a call from a computer place where I had left off my computer for repair, they left a mesaage for me to clal them (no name given)so, when I picked the message I called them back and said that I had left my computer there for repair and that a person had called me, but had not left a name. hey acted like I was the stupid one.
I think people really need to take a deep breath, before they pick up the phone, on either end, and think about what thier plan of action is going to be, before dialing or saying hello. We all make mistakes and need to be willing accept mistakes in others.